FAQ’S

How do I send a gift?
All watches come gift wrapped FREE of charge. 

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee.

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

How long does it take to get my exchange or refund?
On average you should allow up to 30 days to receive an exchange or refund.

How do I change my e-mail address for my login?
Sign in to your Online Account using your current e-mail address and password.  Once you have successfully signed into your account, you may change the e-mail address by clicking on ‘Edit your Account Information.’

Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.

What if I can’t remember my password?
Please click here for password assistance.

How do I change my e-mail address for marketing e-mails?
To change your e-mail address for marketing e-mails, you will need to unsubscribe your old e-mail address and sign up again with your new e-mail address.

How do I sign up for a Wish List? How do I distribute my Wish List?
Please see our Wish List page.

What is the cut-off time for express delivery?
Please see our Shipping page for more information.

What forms of payment are accepted online?
We gladly accept VISA, MasterCard, and Debit cards with the VISA or MasterCard logo are also accepted.

How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on ‘Your Online Account’ and sign in. Once you are signed in, click the ‘View” button next to ‘Web Order History’. Find your order number and click it; under the status column you can click the link to track the order. For unregistered customers, please call us at 1-214-692-9000 Ext 261 for tracking information.

How do I return or exchange my order?
Please view our Returns & Exchanges policy.

I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
  Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
  Navigate the website to find the particular item